Terms of Service

1. Agreement to Terms and Conditions

1.1 Acceptance of Terms and Conditions

1.1.1 The website www.brushbox.com is owned and operated by BRUSHBOX ORAL CARE UK LTD, trading as 'Brushbox'. References to "we", "us", our" or "the website" are references to BRUSHBOX ORAL CARE UK LTD. We are a company registered in England and Wales (company number 14072885), and our registered office is:

BRUSHBOX ORAL CARE UK LTD, 63-66 Hatton Gardens, Fifth Floor, Suite 23, London, England, EC1N 8LE

1.1.2 Your use of this website is at all times subject to these Terms and Conditions as applicable to your use of the website and all applicable laws. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1.2 Changes to Terms and Conditions

1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the BRUSHBOX ORAL CARE UK LTD website after changes are made means that you agree to be bound by such changes.

1.3 Membership and Billing

1.3.1 You can find the specific details regarding your subscription and purchases with BRUSHBOX ORAL CARE UK LTD by clicking on the My Account section of the website.

2. Website Use Terms and Conditions

2.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.

2.2 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.

2.3 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. In order to provide you with an easy-to-use service, BRUSHBOX ORAL CARE UK LTD may place a 'cookie' (a small text file) on any computer you use to access the website. When you revisit the website, this cookie will enable us to recognise you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification.

3.1 Copyright

3.1.1 This website and its content is copyright of BRUSHBOX ORAL CARE UK LTD. All rights reserved.

3.2 Trademarks

3.2.1 All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.

3.3 User Material

3.3.1 In these Terms and Conditions, we use the term 'User Material' to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you register as a member or when you subsequently change that information.

3.3.2 This section of our Terms and Conditions sets out the rights and obligations that you and we have in connection with User Material. If you review or submit User Material you are agreeing to do so on these Terms and Conditions. If you do not want to review or submit User Material on these terms, then you should not do so.

3.3.3 We do not systematically review User Material submitted by users of this website. We are not responsible for the content of User Material. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Material, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.

3.3.4 We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material, or to restrict, suspend, or terminate your access to all or any part of this website, particularly where User Material breaches this section of the Terms and Conditions and we may do this with or without giving you any prior notice.

3.3.5 We do not claim any ownership rights in User Material. However, by submitting User Material you hereby grant to BRUSHBOX ORAL CARE UK LTD a non-exclusive, royalty-free, sub licensable, transferable and worldwide license to use, reproduce, modify, prepare derivative works of, display and perform that User Material in any media (including, but not limited to, our website and those websites which we operate by way of a 'white label' or 'co-branded' service for third parties).

3.3.6 We may link User Material or parts of User Material to other material, including material submitted by other users of the website or created by BRUSHBOX ORAL CARE UK LTD and/or other third parties. We may use User Material for our internal business purposes, for example, to examine trends or categories and to use those in the website or to promote, market or advertise BRUSHBOX ORAL CARE UK LTD.

3.3.7 Each time you submit User Material to us, you represent and warrant to us as follows: (a) you own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (including copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract; (b) your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offense, give rise to civil liability, violate any law; and is not otherwise inappropriate; (c) your User Material does not advertise any product or service or solicit any business; (d) your User Material does not identify any individual (including by way or name, address or a still picture or video) under the age of 18 and if User Material identifies any individual over the age of 18, you have that person's consent to being identified in exactly that way in your User Material; and (e) in submitting your User Material you are not impersonating any other person.

3.3.8 Links to other websites - From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without BRUSHBOX ORAL CARE UK LTD's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Once you have used these links to leave our site we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

4 Joining Us

4.1 We may refuse any application to join the subscription service of BRUSHBOX ORAL CARE UK LTD or receive our services for any reason whatsoever.

5. Availability of Website

5.1. Although we aim to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.

5.2. Your access to the Brushbox Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email.

6. Purchase of Products

6.1 A one-off or gift order is deemed to be submitted when you enter valid payment details into our website and confirm the order by pressing the relevant button on the web page. No order is accepted from you until our website displays an order confirmation message and you receive an email confirmation.

6.2 For all recurring subscription orders, an order is deemed to be submitted if you have an active account on the date you are due to billed. We will give you warning in advance of any future billings via email and also in our My Account facility. You can make changes to any recurring subscription order up until the point at which your card is charged - these changes can be made through the My Account facility.

6.3 Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions

6.4 Brushbox's primary product is a bamboo-handled manual toothbrush. Use of our product is permitted only under the following conditions:

- The toothbrush has been checked, by the user, in advance of usage, for splinters or other imperfections which may cause harm to the user. Bamboo is a natural material and as such is subject to the inconsistencies of natural materials. If splinters or other imperfections that may cause harm are found, use of the product must cease immediately, the product must be disposed of, and the user should contact customer service for a free replacement.

- If the toothbrush is a childrens'/kids toothbrush, the toothbrush has been checked, by the child's parent or guardian, in advance of usage, for splinters or other imperfections which may cause harm to the child. If splinters or other imperfections that may cause harm are found, use of the product must cease immediately, the product must be disposed of, and the parent should contact customer service for a free replacement.

- The toothbrush is used in accordance with dental guidelines, which recommend that toothbrushes are gripped lightly (with fingers rather than fist) and brushing is performed gently. BRUSHBOX ORAL CARE UK LTD accepts no responsibility for any harm or damage caused by non-gentle (i.e. firm or rough) brushing.

6.5 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

6.6 We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

6.7 The facility and our communications to you in relation to any order will be in the English language.

7. Payments

7.1 When you join Brushbox as a subscriber or purchase one of our one-off or gift items, you card will be billed immediately upon you submitting the order.

7.2 For monthly, bi-monthly, or quarterly recurring subscription orders, you agree to be charged on your scheduled billing date, i.e. every 1, 2 or 3 months from the date of your first subscription. We will give you advance warning of this via email and in our online My Account section. You also have the option to change your billing date prior to any charges being taken. These payments will be taken indefinitely until you chose to cancel your recurring subscription which you may do at any time before the next billing date, subject to the terms of our cancellation policy, and as per these Terms & Conditions, via your My Account tab, or the cessation of trading of BRUSHBOX ORAL CARE UK LTD.

7.3 By purchasing an Annual Subscription, you agree to an initial pre-payment for one full year of service. After one year, and annually thereafter, you will be automatically billed a recurring Annual Subscription fee at the then current Annual Subscription rate. We will notify you before the renewal fee is billed. These payments will be taken indefinitely until you chose to cancel your Annual Subscription which you may do at any time before the next billing date, subject to the terms of our cancellation policy (clause 11), and as per these Terms & Conditions, via your My Account tab, or the cessation of trading of BRUSHBOX ORAL CARE UK LTD.

7.4 If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future product deliveries in order to help prevent any interruption to the service.

7.5 In the case that a refund is granted, the funds will only be returned to the original account, and in the original manner of payment. Brushbox accepts no liability for loss or inconvenience incurred in the time taken funds to be returned to an account. See our Refund Policy for further information.

7.6 Klarna

7.6.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you ((on certain products) the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

7.6.2 Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

8. Damaged or Defective Items

8.1 You must inspect the products on day of receipt and notify us within 21 days of any defects. We will replace or refund you for defective products if notified of any damage or defects within 21 days of receipt.

9. Delivery and Return of Products

9.1 By default, we use Royal Mail second class postage to deliver products to you. Proof of delivery is not obtained. Actual delivery times may vary for you depending on;

i) our stock availability,

ii) your delivery address,

    iii) when you make your selection, and

    iv) circumstances impacting delivery by the Royal Mail.

      We reserve the right to use alternative delivery methods without prior notification.

      9.2 We will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.

      9.3 It is the customer's responsibility to report all lost products within 7 days by contacting us. Customers are obliged to comply with either Royal Mail's claim compensation process or BRUSHBOX ORAL CARE UK LTD's process. Failure to comply with these processes, as amended from time to time, will result in no refund.

      9.4 If you change address, you must update your address details in the My Account section of the website to ensure that no products are sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will be liable for any products posted to the wrong location.

      9.5 We reserve the right to cancel your subscription membership if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable. We also reserve the right to cancel your membership in response to abusive or offensive communication received from you, or where we suspect you are attempting or successfully subverting our anti-fraud measures.

      9.6 If you are dissatisfied with any product you receive from us, please review of Refund Policy and contact our customer services team at hello@brushbox.com.

      10. Use

      10.1 You agree that you will not infringe any rights including intellectual property rights of any person including, without limitation, copying, reproducing or otherwise modifying any material provided as part of the Service.

      10.2 All content and programming of the BRUSHBOX ORAL CARE UK LTD website is the property of BRUSHBOX ORAL CARE UK LTD. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the BRUSHBOX ORAL CARE UK LTD website without written permission from BRUSHBOX ORAL CARE UK LTD.

      11. Cancellation

      11.1 You can cancel the purchase of a subscription product at any point before the cut off times shown in the reminder emails we send out prior to delivery. Cancellation must be performed by altering your account details in the My Account section on the website. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline. Where your instruction is too late, you may not be eligible to return the items in order to receive a refund.

      11.2 Annual subscribers can cancel their subscription at any time before their next payment date (i.e.1 year from date of first/subsequent order) or, as per the terms of our Refund Policy, within 21 days of their last payment date, in which case their annual subscription will not roll over into a subsequent year and they will not be charged again.  Annual subscribers may also cancel their subscription after 21 days of their last payment date, in which case their annual subscription will not roll over into a subsequent year and they will not be charged again, but as per the the terms of our Refund Policy, no refund will be given for any future products not received through your choice to cancel after 21 days.

      11.3 Despite the above provision, you are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for recredit to your card.

      11.4 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these terms. If we terminate your use of our service as a result of a breach of any obligation under these terms, such termination would be immediate and without notice.

      12. Privacy

      12.1 We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy.

      12.2 The provision of an email address by you to Brushbox via our website is taken as acceptance of any future email correspondence which includes, but is not limited to, transactional correspondence, member newsletters and Brushbox member promotional offers, which forms part of the subscription offering.

      12.3 We would not share your personal information with other companies for marketing purposes and we would ensure that you could withdraw your consent to receive marketing correspondence about Brushbox offerings and/or other companies promotions by notifying us in writing or making use of the 'unsubscribe' feature in our emails.

      12.4 As long as you remain a member/customer of Brushbox, you may not withdraw your consent to receive informative emails relating to important notifications, payment confirmation etc regarding your account.

      12.5 We will never sell or provide your email data to third parties.

      13. Promotion Codes

      13.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.

      13.2 Each promotion code or offer may be used only once per customer. If more than one customer is registered at the same delivery address our promotion code or offer may only be used by one customer registered at that address.

      13.3 Brushbox reserves the right to withdraw or terminate any of its promotion codes or offers at any time. If this happens, then the promotion codes or offers may not be used for any orders placed after the date of withdrawal or termination. Brushbox reserves the right to reject the use of a promotion code or offer where fraud is suspected.

      13.4 Any promotion code or offer provided cannot be used in conjunction with the purchase of a gift box, washbag or other non-subscription order.

      14. Disclaimer of Warranties and Limitations on Liability

      14.1 Nothing in this clause (14) or otherwise in these Terms and Conditions shall exclude or in any way limit BRUSHBOX ORAL CARE UK LTD's liability for;

      i) Fraud

      ii) Death or personal injury caused by its negligence (including negligence as defined in s.1 Unfair Contract Terms Act 1977.

        iii) Where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products sold through the website.

        iv) Liability to the extent the same may not be excluded or limited as a matter of law.

        Nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

        14.2 This website and its contents are provided "as is" and on an "as available" basis and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the shipment of boxes, delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of the content provided on the website or any conduct by users of the website. We reserve the right to deliver boxes of content at our sole discretion. Subject to clause 14.1, we disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.

        14.3 Subject to clause 14.1, in no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

        14.4 Subject to clauses 14.1, 14.2 and 14.3 our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed in aggregate the greater of £1 and/or the total amount paid by you to us in respect of BRUSHBOX ORAL CARE UK LTD Services in the month preceding any such claim but, if you are a consumer, please note that this does not affect your statutory rights.

        15. Applicable Law

        15.1 This website is controlled by BRUSHBOX ORAL CARE UK LTD. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.

        16. Assignment by Us

        16.1 You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and are agreed to by you for your own benefit and not for the benefit of any other party.

        17. Memberships are Non-Transferable

        17.1 BRUSHBOX ORAL CARE UK LTD memberships are not transferable and therefore cannot be sold or traded.

        18. No Waiver

        18.1 If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

        19. Force Majeure

        19.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

        20. Third Party Rights

        20.1 Subject to clause 14.3, and excluding the provisions of clause 3.1.2 which confers a benefit upon Third Party Licensor's as applicable, which you hereby acknowledge and agree shall be directly enforceable by such third parties, nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

        20.2 In accordance with clause 1.2.1, we may rescind, waive, assign, release or vary any or all of the provisions in this Agreement in any way without consent of any third party.

        21. Indemnity by you

        21.1 You agree to indemnify and hold BRUSHBOX ORAL CARE UK LTD, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with any breach by you of these Terms and Conditions or any violation by you of any applicable laws or the rights of any third party.

        22. Website disclaimer

        22.1 The information contained in this website is for general information purposes only. The information is provided by BRUSHBOX ORAL CARE UK LTD and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

        22.2 This website and its content are copyright of BRUSHBOX ORAL CARE UK LTD

        22.3 This version last updated 7th September 2023.